Category: Excellence in Social Services

State of Hawaii nominated by Imagine Solutions

  • Increased demand for citizen support services
  • Delayed services due to:
    • Manual, error-prone paper processes
    • Limited access
    • Lack of storage
Implementation & Innovation
  • Easier to capture citizen documents
  • Replaces paper forms with electronic forms
  • Provides 360⁰ view of case info across all 22 distributed office locations
  • Provides capability to securely ingest/classify 5,000 + documents per day
  • Eliminates manual indexing
  • Meets increased demand without increasing staff
  • Imagine Solutions’ Encapture, IBM Datacap, IBM FileNet, IBM Advanced Case Management