Category: Adaptive use of Case Management in Knowledge Worker Innovation

WEX Fleet One nominated by 4Spires

Making & keeping commitments improves accountability, drives results, builds trust.
Stacey Bright, Marketing Dir, Fleet One
David Arella, CEO, 4Spires

About WEX Fleet One

  • Midsize company provides vehicle fleets with fuel cards and financial services
  • Marketing department struggling with coordinating activities across 9-person team
  • Keeping track of dozens of ongoing/overlapping deliveries
  • Searching for two years to find a tool to support collaboration dependencies
Implementation & Innovation
  • Structured, but flexible coordination of multiple deliveries against tight deadlines
  • Knowledge workers make and track commitments through delivery
  • Easy linking of task dependencies
  • Seamless integration with pre-existing CRM and document management system
  • Self implemented within 30 minutes
  • 15 users handling dozens of deliveries/mo
  • "100% user commitment" to new practices
  • Visibility across all projects by whole team
  • Improved coordination and on-time deliveries
  • Improved efficiency and execution
  • Clear accountability and follow up
  • New work practices support making and keeping explicit delivery agreements
  • "CommitKeeper" software provided by 4Spires
  • Implemented on platform