About CargoNet AS
Situation
- CargoNet AS is the primary Norwegian freight train operator
- Limited infrastructure capacity & increased competition from road based transport
- From train-production to order-based intermodal transportation
Implementation & Innovation
- Dynamic task templates rather than static end-to-end processes
- Case work folder for
- Freight train planning
- Carriage / container booking
- Focus shifted from "error handling" to adaptive handling of situations
- Process snippets over shared information platform enables rapid system adaptation
- Built-to-change
Benefits
- Considerable cost reductions related to customer handling
- Knowledge based & "real-time" driven customer handling
- Managing physical reality - new mobile clients gives proximity from event to recording
- Shared information platform increases data quality across business operations
- User-centric task support operating on real-time data
Technology
- Built on the ACM framework FrameSolutions Java from Computas AS
- Task engine, rule engine, organization model, shared information platform
- Toughbooks in trucks, smartphone mobile client, self-service web portal