Category: Legal and Courts -- Gold Winner

Lakshmi Kumaran & Shridharan, India nominated by Newgen Software Technologies, India

Abstract

A legal advisory and litigation services firm in the domain of Tax and IPR practices, the subject of this submissions applied case management vis-?-vis the combination of workflow management (managing work allocations) and knowledge management to facilitate the timely delivery work across all clients' cases. In addition, the ACM system supports the function of generating bills and tracking receivables, while also enabling the ability to work from anywhere outside the office and anytime of the day. By providing a flexible working environment while assuring the delivery of services from any office the expert is available, the ACM solution has empowered a diverse team of professionals that includes attorneys, technologists, and chartered accountants, while capturing activities and other routine work needed for accounting and billing.